Reference

Terms & Conditions for your surat99 account

surat99 Terms & Conditions explain how you open an account, use the lobby, connect DANA or QRIS, and request help when a wallet status needs checking.

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DANA, QRIS and the governing terms

surat99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions describe the agreement between you and our service when you create an account, sign in, use eligible lobby areas or request a wallet transaction. Access depends on local law, and we may apply an account or location check before showing certain areas.

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Your submitted details must be accurate, and one person should use one account unless we approve another arrangement in writing. Payment records for DANA, OVO, GoPay, QRIS, bank transfer or virtual account may be matched to the account step that created the request. A receipt does
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not by itself change these Terms & Conditions or confirm that a transaction is complete. We can pause an account action when details conflict, a payment reference cannot be matched, or a legal requirement applies. The current wording on this page governs until a revised version
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is posted with its effective date.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CLAUSE SUPPORT

Account access when a clause matters

A clear contact path helps when you need a Terms & Conditions answer before opening an account or using a wallet. Start from the signed-in account area and include the email or phone detail attached to your profile, the relevant clause, and any payment reference. If you are in Yogyakarta or elsewhere in Indonesia, we use those details to locate the correct account record without asking you to repeat private data in several messages.

Team online

Account route

Use the support path shown after account access when a rule, identity check or sign-in condition is unclear. Include the clause heading and your registered contact detail so we can connect the request to the correct account record.

Wallet evidence

For a DANA, OVO, GoPay or QRIS question, attach the transaction reference or receipt shown by your wallet. We compare that record with the cashier entry before explaining what the Terms & Conditions require for the next step.

Policy request

If you want a wording change, account correction or copy of a policy record, state the exact request through our account support route. We may ask for an account check before discussing personal data or changing stored details.

RECORD PRACTICES

How surat99 handles policy records

The Terms & Conditions work alongside the records needed to operate your account, match wallet activity and protect sign-in access.

Account data

We use the details you submit at account creation and later verification to identify the correct account, apply these Terms & Conditions and respond to policy requests. Keep your phone and contact details current so an account check can reach you.

Cookies

Cookies can keep your session, remember selected settings and help us identify a failed account step. Your browser controls cookie storage, but turning cookies off may prevent the Terms & Conditions page or sign-in route from working as intended.

Account security

We may require phone verification before account access or before discussing wallet records. Do not share a password or verification code with another person; the account holder remains responsible for activity completed through valid sign-in details.

Record retention

We retain account, transaction and support records for as long as needed to apply these Terms & Conditions, resolve disputes, meet legal duties or protect the service. A deletion request may be limited where a record must be kept.

Policy changes

When we change a rule, we post the revised wording and effective date on this page. Check the page before a new account step or wallet request; continuing after the effective date means the updated Terms & Conditions apply where local law permits.

Your request

You can ask for access, correction or clarification through the support route connected to your account. Describe the exact data or clause involved, and we may request phone verification before releasing records or changing personal details.

Terms & Conditions questions for surat99

The questions below address the account, wallet, access and data points most often raised before someone opens an account. Each answer refers back to these Terms & Conditions rather than making a separate promise about a game, payment rail or account result. Where eligibility is discussed, it depends on local law.

They cover account creation, phone verification, sign-in, lobby access, wallet requests, payment records, data handling, cookies, support contact and policy changes. They also set the conditions for using areas such as Live Roulette Turbo or Live Dragon Tiger Royal where local law permits.

Yes. The Terms & Conditions explain how we match DANA, OVO, GoPay, QRIS, bank transfer and virtual account records to your account. A receipt helps us locate a request, but the cashier entry and account check determine its status.

You can use a mobile browser, but the same Terms & Conditions apply on mobile and desktop. Cookies or phone verification may be needed for sign-in, and access depends on local law. Keep your registered contact detail available for account checks.

Tell us through the account support route before making another wallet request. We may ask for phone verification and supporting details, then correct the record when the request matches the account. Inaccurate details can delay an account or payment check.

Send a clear request through the support path connected to your account and name the records you want, such as profile details, wallet references or support messages. We may verify your registered phone first, and some records may remain where legal retention applies.

We post revised wording and an effective date on this Terms & Conditions page. Read the page before a new account or wallet step. Changes apply from that date where local law permits, while earlier records remain handled under the rule that applied at the time.

Use the support route shown in your signed-in account and include the clause, account contact detail and relevant payment reference if one exists. We check the account record before responding. Do not send a password or verification code in your message.

Terms & Conditions for your surat99 account

Account access when a clause matters

Account route

Wallet evidence

Policy request

How surat99 handles policy records

Account data

Cookies

Account security

Record retention

Policy changes

Your request

Terms & Conditions questions for surat99

01 What do surat99 Terms & Conditions cover?

02 Do the Terms & Conditions apply to DANA and QRIS?

03 Can I access surat99 from a mobile browser?

04 What happens if my account details are incorrect?

05 How do I request my surat99 data?

06 How will I know when Terms & Conditions change?

07 Who can I contact about a policy dispute?

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